What is 2-1-1 Santa Cruz County?
2-1-1 Santa Cruz County is the comprehensive information and referral service for Santa Cruz County. We connect over 3,500 Santa Cruz County callers each year with information about health and human services available to them.
2-1-1 Santa Cruz County phone and text services are available 24 hours a day, 7 days a week. 2-1-1 is available in 150 languages through phone interpretation services.
During times of disaster, 2-1-1 provides incident-specific information in coordination with local emergency services, including road closures and shelters both locally and nationwide.
2-1-1 Santa Cruz County was launched on February 11, 2010 and added a texting feature to 2-1-1 “call or click” services in February 2019.
2-1-1 Santa Cruz County provided Call & Text support for these 2017-2019 major events
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- Hurricane Harvey
- Hurricane Irma
- Las Vegas Route 91 Festival
- North Bay Wildfires
- Thomas Fire/Montecito Mudslide
- Carr Fire
- Borderline Bar & Grill Incident
- Camp Fire
- Hill Fire and Woolsey Fire
- Garlic Festival Incident
Frequently Asked Questions
Q: What is 2-1-1?
A: 2-1-1 is a FREE service that connects community members to information about critical health and human services available in their community. 2-1-1 is available 24 hours a day, 7 days a week. 2-1-1 utilizes both bilingual Call Specialists and a phone based translation service to offer 2-1-1 information and referral in over 150 languages. 2-1-1 also provides incident specific information during times of disaster, including road closures and shelters.
Q: How can I access 2-1-1?
A: BY PHONE: Dial 2-1-1 from a landline or cell phone in Santa Cruz County or by dialing our toll-free number (800-273-6222). BY TEXT: Text your zip code to 898-211. ONLINE: Search the 2-1-1 resource database online at www.211santacruzcounty.org (or by clicking “Home” on this page). 2-1-1 Santa Cruz County does not accept walk-in visitors.
Q: What if I need to find services in another area?
A: When you dial 2-1-1, let the Call Specialist know the area you need services for and we will gladly give you the toll-free number to the 2-1-1 service for that area. You can also find the toll free number for 2-1-1 services across the country at http://www.211.org.
Q: How does calling 2-1-1 work?
A: The 2-1-1 dialing code has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. When you dial 2-1-1 from a landline or cell phone, your phone provider directs your call to the local 2-1-1 provider.
Thank You to 2-1-1 Santa Cruz County Supporters
2-1-1 Santa Cruz County provided by United Way of Santa Cruz County in partnership with Kaiser Permanente, Monterey Peninsula Foundation, County of Santa Cruz, Dignity Health Dominican Hospital, City of Santa Cruz, Sutter Maternity and Surgery Center, City of Capitola, City of Scotts Valley, First 5 Santa Cruz County, Community Foundation of Santa Cruz County, County Office of Education, Housing Authority of Santa Cruz County, PG&E, Pajaro Community Health Trust and Individual Donors.
